Wing Pay Refund and Cancellation Policy

At Wing Pay, we are committed to ensuring secure, transparent, and fair transactions for flight segment payments. This Refund and Cancellation Policy outlines the conditions under which refunds may be requested by Payor and Payees using our platform. By using our Services, you agree to the following terms:

1. Cardholder Cancellation/Refund Policy

• Full Refund Eligibility:
  A Payor is entitled to a full refund for a flight segment if the Payor cancels the booking within 24 hours of booking.

• Advanced Cancellation Requirement:
  To qualify for a refund, the cancellation must occur at least 7 days prior to the departure date of the scheduled flight segment.

• Non-Refundable Cancellations:
  If a Payor cancels a flight less than 7 days before the departure date, the payment for that flight segment is non-refundable.

2. Payee Cancellation/Refund Policy

• Permissible Cancellation Circumstances:
  A Payee may cancel a flight segment only in the event of adverse weather conditions or a mechanical breakdown.

• Refund Requirement:
  When a Payee cancels under these circumstances, all payments collected for the flight segment will be fully refunded to the Payor(s).

• Substitute Aircraft Provision:
  If the Payee provides a substitute aircraft that is equal to or better than the booked aircraft within 6 hours of the original flight segment time, the refund may be withheld. No additional fee shall be charged for offering a substitute aircraft.

3. Payee Change/Refund Policy

• Modifications to Flight Segment Details:
  Payees have the ability to change flight segment details. However, if the changes involve a departure time alteration greater than 2 hours or a change in the departure airport after a flight segment has been purchased, the following rules apply:

  • Approval Requirement:
    The Payee must request approval from the affected Payor(s) for any changes that exceed these limits.

  • Payor’s Option:
    Each affected Payor may approve or decline the proposed changes. If a Payor declines the change, they will be removed from the flight segment and receive a full refund.

  • Self-Reporting Mechanism:
    Payee changes are not actively monitored by our platform; they are subject to self-reporting by Payors. Wing Pay will confirm the Payor’s departure details prior to releasing funds to the Payee, ensuring compliance with the Payee Change Policy.

By using our Services, you acknowledge that these policies are integral to maintaining a fair and secure environment for both Payors and Payees. For any questions or further assistance regarding our refund or cancellation policies, please contact our support team.

Wing Pay – Securing your journey, one transaction at a time.

Contact: support@wingpay.net

Phone: 754-702-4335

Address: 401 E. Las Olas Blvd, Suite 130-598, Fort Lauderdale, FL, 33301