Cancellation & Refund Policy

At Wing Pay, we are committed to ensuring secure, transparent, and fair transactions for flight segment payments. This Refund and Cancellation Policy outlines the conditions under which refunds may be requested by Payor and Payees using our platform. By using our Services, you agree to the Refund and Cancellation Policy:

1. Cardholder / Payor Cancellation & Refund Policy

Automatic Cancellation (7+ Days Prior to Departure):
A Cardholder/Payor may cancel a flight segment for any reason if the scheduled departure of the flight segment is seven (7) or more days away. Eligible cancellations may be completed automatically through one of Wing Pay LLC’s connected third-party applications.

Upon a qualifying cancellation, the Cardholder/Payor will receive a refund of the flight amount only, excluding the 2.75% convenience fee, credited to the original payment method on file. Refunds are typically processed within three (3) to five (5) business days, excluding weekends and federal holidays.

All flight segment purchases submitted and processed before 6:30pm (ET) will be eligible for cancellation request after 7:00pm (ET) same day. If your flight segment purchase was submitted at or after 6:30pm (ET), then your order will not be available for cancellation request until 7:00pm (ET) the following day, due to the transaction pending within the Wing Pay system.

Please set a reminder if you wish to proceed with any cancellation requests at the appropriate time. If there are any immediate concerns with same day or next day cancellations or refunds, contact Wing Pay at contact@wingpay.net

Cancellations Within 7 Days of Departure:
If a Cardholder/Payor cancels a flight segment within seven (7) days of the scheduled departure, the Cardholder/Payor must contact Wing Pay LLC directly at contact@wingpay.net to request cancellation and refund consideration.
Refunds in these circumstances are not guaranteed and are determined on a case-by-case basis with consideration of the Payee’s flight segment, and final decision is at Wing Pay LLC’s discretion.

Weather-Related Cancellations:
If a flight segment is cancelled due to adverse weather conditions, the Cardholder/Payor will receive a full refund, including the 2.75% convenience fee.

Completed or Flow-On Flight Segments:
Once a flight segment has departed, concluded, or flowed on to completion, all payments associated with that flight segment are final and non-refundable, regardless of usage, attendance, or subsequent disputes.

No refunds, credits, or reversals shall be issued for completed flight segments.

No-Shows:
Failure of a Cardholder/Payor to appear for, arrive on time for, or board a scheduled flight segment shall constitute a no-show. No-shows are non-refundable, and no credits or reversals shall be issued.

Partial Completion or Early Termination:
A flight segment shall be deemed completed upon departure. Partial completion, diversion, early termination, voluntary exit, or return to origin after departure shall not entitle the Cardholder/Payor to a refund.

Force Majeure (Non-Weather Events):
Events beyond the reasonable control of the Payee or Wing Pay LLC, including but not limited to government orders, airspace restrictions, airport closures, air traffic control actions, labor strikes, or security directives, shall not automatically entitle the Cardholder/Payor to a refund unless expressly approved by Wing Pay LLC in writing.

Chargebacks and Disputes:
This Refund and Cancellation Policy governs all refunds and disputes. Initiation of a chargeback, payment dispute, or bank reversal does not supersede or override the terms of this policy.

2. Payee Cancellation & Refund Policy

Permissible Cancellation Circumstances:
A Payee may cancel a flight segment only due to adverse weather conditions.

In such cases, Wing Pay LLC will issue a full refund to the Cardholder/Payor, and no cancellation fee will be assessed to the Payee.

Non-Weather Cancellations by Payee:
If a Payee cancels a flight segment for any reason other than adverse weather, regardless of timing, a cancellation fee of $200 per flight segment seat purchased shall apply.

3. Payee Cancellation Fee Assessment and Collection

For non-weather-related cancellations initiated by a Payee, a cancellation fee of two hundred dollars ($200.00 USD) per Payor seat cancelled shall be automatically assessed and collected via ACH debit through the Wing Pay platform without further notice.

By accessing, enrolling in, or using the Wing Pay platform, the Payee irrevocably authorizes Wing Pay LLC to initiate one or more ACH debit entries against any bank account(s) provided by the Payee for the purpose of collecting applicable cancellation fees. This authorization constitutes a standing payment authorization and is granted pursuant to, and governed by, the terms of the Host Agreement, which is hereby incorporated by reference.

The Payee waives any right to contest, reverse, or dispute such ACH debits, except as expressly required by applicable law, and agrees to maintain sufficient funds in the designated account(s) to satisfy any fees assessed under this policy.

This authorization is a material condition of participation on the Wing Pay platform and survives cancellation, termination, or completion of any flight segment, booking, or related transaction.

4. Payee Change & Refund Policy

Modifications to Flight Segment Details:
Payees may request changes to flight segment details. However, if a proposed modification includes (i) a departure time change of more than two (2) hours, or (ii) a change to the departure airport, after a flight segment has been purchased, the following requirements apply.

Non-Material Changes:
Changes to a flight segment that do not exceed a departure time adjustment of two (2) hours and do not involve a change to the departure airport shall be considered non-material and do not entitle the Cardholder/Payor to a refund.

Payor Approval Requirement:
The Payee must obtain approval from each affected Cardholder/Payor prior to implementing any change that exceeds the thresholds outlined above.

Payor Election Rights:
Each affected Cardholder/Payor may either approve or decline the proposed change. If a Cardholder/Payor declines the change, that Cardholder/Payor shall be removed from the flight segment and shall receive a full refund, including the convenience fee.

Self-Reporting and Verification:
Payee-initiated changes are not actively monitored by the Wing Pay platform and are subject to self-reporting by Cardholders/Payors. Wing Pay LLC will confirm the applicable departure details with the Cardholder/Payor prior to releasing funds to the Payee in order to verify compliance with this policy.

5. Additional Terms and Limitations

Duplicate or Accidental Bookings:
Duplicate, accidental, or erroneous bookings are not automatically eligible for refunds and are subject to review at Wing Pay LLC’s discretion.

Personal or Medical Emergencies:
Personal circumstances, including illness, medical emergencies, or family matters, do not guarantee eligibility for a refund and are evaluated on a case-by-case basis.

Platform Availability and Third-Party Services:
Wing Pay LLC is not responsible for outages, delays, errors, or failures of connected third-party applications, booking tools, or payment networks used to facilitate flight segment purchases or cancellations.

Refund Processing Timelines:
All stated refund timelines are estimates only and may vary based on banking institutions, card networks, or ACH processing schedules.

Fraud, Abuse, or Policy Circumvention:
Wing Pay LLC reserves the right to deny refunds, cancel transactions, or suspend accounts in cases of suspected fraud, abuse, excessive cancellations, or attempts to circumvent this policy.

By using our Services, you acknowledge that these policies are integral to maintaining a fair and secure environment for both Payors and Payees. For any questions or further assistance regarding our refund or cancellation policies, please contact our support team.

Contact: contact@wingpay.net

Phone: 754-702-4335

Address: 401 E. Las Olas Blvd, Suite 130-598, Fort Lauderdale, FL, 33301